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filler@godaddy.com
Warranty Information
All our wheels are manufactured in TUV Approved Factories.
In addition to our structural guarantee, Velara also offers a warranty against any defect in the finish of the wheels that can be attributed to a manufacturing fault.
This warranty will cover a period up to a maximum of 12 months from the original purchase date of the wheels, providing the following conditions have been met.
1. You are the original purchaser and current owner of the wheels. The warranty is non-transferable.
2. The wheels were purchased brand new from Velara Forged
3. You have proof of purchase in the form of an official receipt from Velara Forged, showing the date of purchase, the name, the size and the finish of the wheels along with the purchase price.
4. The wheels have only been used under normal and reasonable conditions.
This warranty is limited to the repair or replacement of the wheels at the sole discretion of Velara Forged, should the claim be upheld.
This warranty does not cover any of the following costs that may be incurred during the process of returning wheels under warranty.
A. Installation or removal costs.
B. Loss of use or inconvenience.
C. Any other costs incurred by the claimant during the process of making a claim.
PLEASE NOTE:
If any wheel has suffered kerb damage, this will void any warranty on the wheel.
All warranty claims must be made directly with Velara Forged. Please contact us directly to make a claim. In order for us to process any claim, we will need the wheels to be returned to us. At the cost of the claimant so that the problem can be investigated and assessed.
If the warranty claim is upheld, Velara Forged will repair of replace the wheel, at the discretion of Velara Forged. If the claim is not upheld the claimant will be responsible for all costs incurred by Velara Forged in returning the wheels to the customer
Velara Forged will not process any warranty claims that have not been made directly to us.
The following list provides typical examples that are not covered by the warranty. This list is provided as general information and is not to be regarded as a complete list of exclusions:
1. Wheels not purchased from Velara Forged.
2. Damage occurring during installation or removal of the wheels.
3. Damage caused by the usage of run flat tyres. Damage or defect caused by off-road or competitive use whether amateur or professional.
4. Damage or defect caused by any use that could be considered not to be normal road use.
5. Damage or defect caused by road surface defects such as potholes etc.
6. Damage caused by wheel kerbing etc.
7. Wheels that have been altered repaired or modified in any way.
8. Wheels installed with spacers or adapters.
9. Wheels that have been fitted with tyres of sizes that have not been recommended for the vehicle or not suitable for use in the conditions in which they are being used.
10. Wheels that have been subjected to forces that exceed the limits they were designed to be used under.
11. Wheel corrosion or damage caused by chemicals, caustic cleaning agents or climatic conditions.
12. Any defect or damage caused by misuse, abuse, neglect or accident